This page is for students and lists all available help resources for Canvas.

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Are you a faculty or staff member? Visit the Canvas help page for faculty and staff →

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How do I get help in Canvas?

Students can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.

Canvas global navigation bar, Help is the last item at the bottom

Student Help Menu

The Help menu has the options shown below, including the support phone number at the top and the “Chat with Canvas Support” link under “Other Resources.”

Canvas help menu for students

Help in the Quinnipiac Canvas Course Template

If your instructor uses the Quinnipiac Canvas Course Template, there is a Canvas Resources for Students ****page in the “Getting Started” module. If you don’t see the page, ask your instructor if they can provide it to you.

Canvas course module titled “Getting Started” displaying five linked items: “Welcome! Meet Your Instructor,” “Course Overview and Syllabus,” “Course Resources,” “QU Bookstore,” and “Canvas Student Resources,” with a purple arrow pointing to the last item.

Screenshot of a web page titled “Canvas Student Resources.” It explains Canvas support options, advising students to use the “Help” button in the dark blue Global Navigation bar for 24/7 phone, chat, or email assistance. Below, a section titled “Additional Support” lists available topics: Getting Started with Canvas and Assignments, Discussions, Quizzes, and Grades. A large red and pink button labeled “CANVAS Resources for Students” with the Canvas logo appears underneath, linking to the student resource course.

Grid of labeled red buttons organized under two headings. Under “Getting Started,” buttons include: Canvas Overview, Calendar Overview, Dashboard Overview, Files Overview, Notifications Overview, User Settings Overview, Canvas Student App, and Canvas Parent Info. Under “Assignments, Discussions, Quizzes, and Grades,” buttons include: Assignments Overview, Discussions Overview, Quizzes Overview, and Grades Overview.

There are also callouts in assignments, discussions, and quizzes that have a link to find help.

Screenshot of a gray box titled “Technical Support” with text stating: “Need help using Canvas Assignments? If so, please review the following page: Canvas Resources for Students – Assignments.” The phrase “Canvas Resources for Students – Assignments” is a clickable hyperlink.

How do I access training for Canvas?

Check out the Student Getting Started Resources page on the Instructure Community site, to get started with Canvas! As we migrate to Canvas, QILT is encouraging all instructors to take a moment to review their course in Canvas with students, ensuring they know how to navigate the new environment, where to find key resources, and how to engage with course activities and assignments.

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Student technical support issues should be resolved by the IT Help Desk, either through their expertise or by utilizing the platform’s support resources.

Something else, or still need help?

Additional Resources

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