This page is for faculty and staff, and is separated into two sections: help and training.

Help: support and problem-solving resources
Training: learning and skill development resources

Are you a student? Visit the Canvas help page for students →

How do I get 24x7x365 help and support in Canvas?

Faculty and staff can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.

Beginning July 27, Instructure’s AI-powered “Panda Bot” will be available in the Help menu of Canvas. Panda Bot will provide you with instant resolutions for common, everyday questions, routing you to a live Canvas Support representative when needed. Per Instructure, the data from interactions with the bot is isolated within our Quinnipiac environment, and is never used to train public or external AI models.

At the end of your session using Panda Bot, you will be prompted to provide any feedback on your experience.

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QILT also writes and publishes various help articles which can be found in the Documentation & Guides section of our Canvas page.

Your issue may already be known and a fix may be in the works. View the known Canvas issues reported by Quinnipiac faculty, staff, and students and observed in our Canvas environment →

Canvas global navigation bar, Help is the last item at the bottom

This video shows the faculty and staff Help menu as an example.

https://qu.yuja.com/V/Video?v=13070541&node=56691781&a=143557500

Faculty and Staff Help Menu

The Help menu includes the following options: the support phone number, the “Chat with Canvas Support” link, a link to submit a Canvas support ticket, and a link to the Training Services Portal. Learn more about the training services portal Support resources for tools connected to Canvas can be found toward the bottom of the Help menu and are frequently updated to reflect the most common questions from our community.

Canvas help menu for faculty and staff

Looking for more help?

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How do I access training for Canvas?

You will receive training on Canvas as you work with your learning designer, after your course, program, department, or school opts-in to use Canvas and we begin the process with you. You will become familiar with many aspects of Canvas as you build your courses and teach them!