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Are you a student? Visit the Canvas help page for students →

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This page is for faculty and staff, and is separated into two sections: help and training.

For more information about Canvas, visit our Canvas home page →

How do I get 24x7x365 help and support in Canvas?

Faculty and staff can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.

QILT also writes and publishes various help articles which can be found in the Documentation & Guides section of our Canvas page.

Your issue may already be known and a fix may be in the works. View the known Canvas issues reported by Quinnipiac faculty, staff, and students and observed in our Canvas environment →

Canvas global navigation bar, Help is the last item at the bottom

This video shows the faculty and staff Help menu as an example.

https://qu.yuja.com/V/Video?v=13070541&node=56691781&a=143557500

Faculty and Staff Help Menu

The Help menu includes the following options: the support phone number, the “Chat with Canvas Support” link, a link to submit a Canvas support ticket, and a link to the Training Services Portal. Learn more about the training services portal →

Support resources for tools connected to Canvas can be found toward the bottom of the Help menu and are frequently updated to reflect the most common questions from our community.

Canvas help menu for faculty and staff

Help in the Quinnipiac Canvas Course Template

The Quinnipiac Canvas Course Template has links to a Canvas Resources for Instructors page in the “Instructor Module (Do Not Publish)” module*.* Many department and program course templates also include this module.

Screenshot of a Canvas LMS module titled “Instructor Module (Do Not Publish)” with several sections. Under the “About Canvas” section, a purple arrow points to a page titled “Canvas Resources for Instructors.”

Screenshot of a web page titled “Canvas Resources for Instructors.” It outlines a Canvas resource course for instructors with bulleted topics: Getting Started with Canvas, Assignments Discussions and Quizzes, Gradebook Rubrics and Speedgrader, and Template Components and Customization. Below the list is a large rectangular button with the Canvas logo and the text “CANVAS Resources for Instructors.” The section below, titled “Additional Support,” explains how to get help via options like “Report a Problem,” “Ask the Community,” and “Training Services Portal.” It also links to a QILT Canvas Request form.

Grid of labeled buttons under three headings. Under “Getting Started,” buttons include: Canvas Overview, Calendar Overview, Course Navigation, Canvas Teacher App, Canvas Student App, Canvas Parent Info, Files Overview, Modules Overview, Pages Overview, Rich Content Editor, Announcements Overview, Notifications Overview, and User Settings Overview. Under “Assignments, Discussions, and Quizzes,” buttons are: Assignments Overview, Discussions Overview, and Quizzes Overview. Under “Gradebook, Rubrics, and Speedgrader,” buttons include: Gradebook Overview, Rubrics Overview, and Speedgrader Overview.

Looking for more help?

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How do I access training for Canvas?